Defective Items

A defective item is one that is inoperable but has no apparent damage.  If you receive defective merchandise, please contact us by phone (519-666-0132) or via email (   Do not return the merchandise until you have spoken with us.

If an item is defective the customer is responsible for the shipping charges to return the item to us.


Damaged Items

All shipments will be properly insured for the full replacement value of the goods. The responsibility for safe delivery rests with the carrier after the order has left our premises.

If an order arrives to you with obvious shipping damage, please refuse the delivery.  If you have accepted delivery and then find shipping damage, please call us immediately on 519-666-0132.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue.  If you dispose of packaging material or attempt to return the merchandise without contacting us, you jeopardize our chances of making a claim, and you may not receive credit for the return.

A full refund of the purchase price (less shipping) OR exchange (whichever you prefer) will be issued upon our receiving the goods.

Plants are non-returnable.


Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.